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Organization settings control your Regentra account’s global configuration. These settings apply across all modules — compliance, PSA, and the customer portal.

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Organization profile

Go to Settings → Organization to manage your profile:
  • Organization name — Displayed in the app header, reports, and invoices
  • Address — Used on invoices and compliance documentation
  • Website — Your company website URL
  • Logo — Displayed in the app, reports, portal, and email notifications
Upload a high-resolution logo (at least 400x400px) for the best appearance across reports and the portal.

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Timezone

Set your organization’s timezone in Settings → Organization → Timezone. This affects:
  • SLA business hours calculation
  • Report date ranges
  • Scheduled sync times
  • Dashboard date displays
Changing the timezone does not retroactively adjust existing SLA calculations. It applies to new tickets and future SLA evaluations.

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Custom domain for support portal

Configure a custom domain so your clients access the portal at your branded URL (e.g., support.yourcompany.com). See the Customer Portal documentation for full setup instructions.

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Email configuration

Regentra sends email notifications for ticket updates, SLA alerts, and invoice delivery. Configure your email sending method in Settings → Organization → Email:
Use Azure Communication Services for email delivery. Enter your ACS connection string and verified sender domain.
Email notifications will not be sent until a valid email configuration is saved. Verify your setup by sending a test email from the settings page.

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Session duration

Configure how long user sessions remain active before requiring re-authentication. Go to Settings → Organization → Security and set the session timeout. Options range from 1 hour to 30 days. Shorter session durations improve security for shared workstations. Longer durations reduce login friction for trusted environments.