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Regentra’s PSA module gives MSPs a unified service desk built for multi-tenant operations. Manage tickets, track time, enforce SLAs, and invoice clients — all from a single platform that ties directly into your compliance workflows.

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Core capabilities

Ticketing

Multi-channel ticket intake from email, portal, live chat, and SMS. Board and list views with full lifecycle tracking.

SLA Management

Priority-based response and resolution targets with automatic breach detection and escalation rules.

Time Tracking

Log billable and non-billable time against tickets. Approval workflows feed directly into invoice generation.

Knowledge Base

Build a searchable article library. Resolved tickets prompt KB article creation. AI drafts use KB content for context.

Customer Portal

Branded, white-label support portal for each client. Ticket submission, live chat, KB access, and asset visibility.

Reports

Technician scorecards, client service reports, and service desk overviews with PDF export.

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Key features

  • AI-powered draft replies — Regentra generates suggested responses using ticket context and your knowledge base (RAG). Technicians review and send with one click.
  • Live chat — Real-time support through the customer portal, with conversations that convert to tickets automatically.
  • Asset management — Devices synced from Entra ID and Level.io RMM appear on tickets and in the portal.
  • Invoicing — Generate invoices from approved time entries and collect payment through Stripe.

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Dashboard metrics

The PSA dashboard provides a real-time snapshot of your service desk:
Use the dashboard to spot SLA risks early. Tickets approaching their response deadline appear in the At Risk state before they breach.