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Regentra provides three report types for measuring service desk performance. Each report can be previewed on screen before downloading as a PDF.

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Report types

Performance metrics for individual technicians over a selected period:
  • Tickets resolved
  • Average response time
  • Average resolution time
  • SLA compliance rate
  • Billable hours logged
  • CSAT score (per technician)

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Date ranges

Select from preset ranges or define a custom period:
  • Last 7 days
  • Last 30 days
  • Last quarter
  • Custom range — Pick specific start and end dates
All reports respect your organization’s configured timezone.

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Generating a report

1

Select report type

Navigate to Reports in the sidebar and switch to the PSA tab to see PSA-specific reports.
2

Set parameters

Choose the date range and, if applicable, the technician or client to report on.
3

Preview

The report renders on screen. Review the data before exporting.
4

Download PDF

Click Download PDF to save the report. The PDF matches the on-screen preview exactly.
Client Service Reports are useful for quarterly business reviews. Generate them ahead of client meetings to present objective service delivery data.

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Scheduled reports

Scheduled report delivery via email is coming soon. You will be able to configure recurring reports that are automatically generated and sent to designated recipients on a weekly or monthly cadence.