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Regentra provides three report types for measuring service desk performance. Each report can be previewed on screen before downloading as a PDF.

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Report types

Performance metrics for individual technicians over a selected period:
  • Tickets resolved
  • Average response time
  • Average resolution time
  • SLA compliance rate
  • Billable hours logged
  • CSAT score (per technician)

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Date ranges

Select from preset ranges or define a custom period:
  • Last 7d
  • Last 30d (default)
  • This Month
  • Last Month
  • This Quarter
  • Custom — Pick specific start and end dates
All reports respect your organization’s configured timezone.

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Generating a report

1

Select report type

Navigate to PSA Reports in the sidebar (distinct from the compliance Reports page).
2

Set parameters

Choose the date range and, if applicable, the technician or client to report on.
3

Preview

The report renders on screen. Review the data before exporting.
4

Download PDF

Click Download PDF to save the report. The PDF matches the on-screen preview exactly.
Client Service Reports are useful for quarterly business reviews. Generate them ahead of client meetings to present objective service delivery data.

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Scheduled reports

Regentra can generate and email two kinds of monthly reports automatically, from the Scheduled Reports panel at the top of the Reports page.
A branded, client-facing report for one company — the previous full calendar month’s service data, formatted the same way as the Client Report above. Pick the Company, then check off the specific Recipient Contacts who should receive it (not “everyone at the company” — you choose exactly who). Recipients are re-verified against that company’s contact list every time the report sends, so removing or deactivating a contact stops delivery to them automatically. You can add an optional note from your MSP that’s included in the email.
Each schedule shows its next and last send date, and can be paused or deleted at any time without losing its configuration. Client reports are white-label branded with your organization’s logo and accent color, and include hours billed against each client’s included agreement hours where a Service Agreement applies. A month with no reportable activity is skipped rather than sending an empty report.
Scheduled Reports requires a Manager-level role or above to view and manage — it isn’t available to plain technicians.