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Regentra supports TOTP-based multi-factor authentication using any standard authenticator app (Microsoft Authenticator, Google Authenticator, Authy, 1Password, etc.).

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MFA enforcement

MFA is required for all Regentra accounts. New users have a 7-day grace period after account creation to set up MFA. After the grace period expires, MFA setup is mandatory before accessing the platform.
Users who do not configure MFA within the 7-day grace period will be locked out until they complete setup. Encourage your team to set up MFA immediately after joining.

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Setting up MFA

1

Navigate to security settings

Go to Settings → Security → Multi-Factor Authentication.
2

Scan the QR code

Open your authenticator app and scan the QR code displayed on screen. This registers Regentra in your app.
3

Enter the verification code

Type the 6-digit code shown in your authenticator app into the verification field. This confirms the setup is working.
4

Save recovery codes

Download or copy the one-time recovery codes. Store them in a secure location — they are the only way to regain access if you lose your authenticator device.
Each recovery code can only be used once. Generate new recovery codes from the security settings page if you run out.

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Recovery procedures

If a user loses access to their authenticator app:
  1. Use a recovery code — Enter one of the saved recovery codes during the MFA prompt to bypass the authenticator requirement.
  2. Admin reset — An organization admin can reset a user’s MFA from Settings → Team Management → [user] → Reset MFA. The user will need to set up MFA again on their next login.
Store recovery codes in a password manager or a secure physical location — not on the same device as your authenticator app.

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Azure AD users and MFA

If your organization uses Entra ID SSO for authentication, MFA is handled by Azure AD — not by Regentra. Users who sign in through SSO follow their organization’s Azure AD conditional access and MFA policies.
Regentra does not duplicate MFA for SSO users. If Azure AD requires MFA, that satisfies Regentra’s MFA requirement. You do not need to configure MFA in both places.