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Regentra supports eleven compliance frameworks: HIPAA (2026 NPRM), NIST CSF 2.0, SOC 2, ISO 27001, CMMC Level 1, CMMC Level 2, PCI DSS, GDPR, FTC Safeguards, SEC Regulation S-P, and FINRA. You can adopt multiple frameworks simultaneously, and controls are mapped across frameworks via the Common Control Framework so you implement once and satisfy many.
Yes. The compliance and PSA modules are independent. You can use Regentra solely for compliance management without enabling ticketing, time tracking, or the service desk. PSA features are available on all plans but are not required.
Each client is a separate compliance tenant with fully isolated data. Client data — controls, policies, risk assessments, tickets, contacts, and assets — is segregated at the database level. One client’s data is never accessible from another client’s context. MSP staff switch between client contexts using the sidebar switcher.
Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Integration credentials (API keys, OAuth tokens) are encrypted using AES-256-GCM and decrypted only at the moment of use. Regentra infrastructure runs on SOC 2 compliant hosting.
Nothing gets locked away. After the 14-day trial, if you haven’t subscribed to a paid plan, PSA automatically transitions to a Free Tier: $0 forever, capped at 1 technician seat and 1 client. Your existing data stays intact — access above the free-tier caps is what’s restricted, not your data. You can subscribe to a paid plan at any time to lift the caps and resume full access, and you can also voluntarily switch to Free Tier from Billing if you’d rather downgrade than cancel. Need more time first? Each module has a one-time 7-day trial extension, offered when its trial has 2 days or fewer left and for up to 30 days after it ends — see Extending your trial.
Yes. Every PSA and compliance dataset — companies, tickets, invoices, quotes, agreements, projects, controls, policies, vendors, risks, the audit log, and more — can be exported in CSV, XLSX, or PDF from Settings → Import / Export, available in every module. Smaller exports (up to 5,000 rows) download immediately; larger ones automatically run as a background job and email you a download link when ready. PDF exports are capped at 2,000 rows, since PDF is a reading format rather than a bulk-data format — use XLSX for large datasets.
Go to Compliance → Frameworks → Adopt Framework and select from the available frameworks. Adopting a framework creates the associated controls in your client’s tenant. You can adopt multiple frameworks, and shared controls are automatically mapped to reduce duplicate work.
Resolved means the technician has fixed the issue, but the ticket stays open for 24 hours in case the customer needs to respond. If no response is received, the ticket auto-closes. Closed is the terminal state — work is complete and SLA timers stop accruing. A technician can manually reopen a closed ticket from the status dropdown if needed. A customer email reply to a resolved or closed ticket reopens that same ticket automatically; an SMS reply does the same within 30 minutes of the ticket’s last update, and starts a brand-new ticket after that window. The customer portal doesn’t offer a reply box once a ticket is closed.
When a technician opens a ticket, Regentra’s AI retrieves similar past tickets and relevant knowledge base articles using retrieval-augmented generation (RAG). It combines that content with the ticket’s subject, description, and conversation history to generate a suggested reply. By default, the technician reviews the draft and can edit, send, or discard it — the AI doesn’t send it on its own. An organization can optionally turn on AI Auto-Response (Settings → Regentra AI), which sends the draft to the customer automatically once a minimum confidence score and other safety checks are met; a technician is always notified when that happens.
Regentra charges a subscription fee based on your plan, plus per-seat billing for PSA users and per-tenant billing for compliance clients. Platform billing is handled through Stripe. PSA also has a permanent Free Tier (1 technician + 1 client, $0 forever) if you’re not ready to subscribe. Platform billing is separate from the PSA invoicing feature, which lets you bill your own clients for services through your own connected payment processor.
Regentra connects to your own payment accounts rather than moving money itself. You choose one processor — the integration that actually collects payment, either Stripe or an Alternative Payments connection — and, separately, one accounting sync — QuickBooks or Xero, which records the payment to your books. QuickBooks can serve as both at once if you don’t use a separate processor. Only one processor and one accounting sync can be active at a time, and switching between them requires an explicit confirmation so you never silently lose a connection mid-billing-cycle. Configure this under Settings → Integrations.
Regentra sessions stay active on a sliding inactivity window while you’re using the app — 1 hour by default, or up to 4 or 12 hours if your organization admin has raised the Session Duration setting — but every session also has a hard 12-hour cap from when you first signed in — you’ll be signed out at that point even if you were actively working, and will need to log back in. If you’re an Admin, MSP Admin, or Super Admin, you’ll also always be asked to complete MFA (a passkey or an authenticator-app code) — this can’t be skipped for those roles regardless of your organization’s MFA setting.
  • Documentation — You’re here. Browse the guides for detailed instructions.
  • Discord — Join the Regentra community for real-time help and discussion.
  • Email — Contact support@regentra.io for direct support.