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Regentra supports nine compliance frameworks: SOC 2, HIPAA (2026 NPRM), NIST CSF, ISO 27001, CMMC Level 1, CMMC Level 2, PCI DSS, GDPR, and FTC Safeguards. You can adopt multiple frameworks simultaneously, and controls are mapped across frameworks via the Common Control Framework so you implement once and satisfy many.
Yes. The compliance and PSA modules are independent. You can use Regentra solely for compliance management without enabling ticketing, time tracking, or the service desk. PSA features are available on all plans but are not required.
Each client is a separate compliance tenant with fully isolated data. Client data — controls, policies, risk assessments, tickets, contacts, and assets — is segregated at the database level. One client’s data is never accessible from another client’s context. MSP staff switch between client contexts using the sidebar switcher.
Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Integration credentials (API keys, OAuth tokens) are encrypted using AES-256-GCM and decrypted only at the moment of use. Regentra infrastructure runs on SOC 2 compliant hosting.
After the 14-day trial, you must select a subscription plan to continue using Regentra. Your data is preserved for 30 days after trial expiration. During this period, you can subscribe to a plan and resume exactly where you left off. After 30 days, data may be deleted.
Yes. You can export compliance data (controls, policies, risk assessments), ticket data, time entries, and reports from the Regentra dashboard. Exports are available in CSV and PDF formats depending on the data type.
Go to Compliance → Frameworks → Adopt Framework and select from the available frameworks. Adopting a framework creates the associated controls in your client’s tenant. You can adopt multiple frameworks, and shared controls are automatically mapped to reduce duplicate work.
Resolved means the technician has fixed the issue, but the ticket stays open for 24 hours in case the customer needs to respond. If no response is received, the ticket auto-closes. Closed is the terminal state — work is complete and SLA timers stop accruing. A technician can manually reopen a closed ticket from the status dropdown if needed, and an inbound customer reply on a closed ticket creates a new follow-up ticket linked back to the original.
When a technician opens a ticket, Regentra’s AI searches your knowledge base for relevant articles using retrieval-augmented generation (RAG). It combines the KB content with the ticket’s subject, description, and conversation history to generate a suggested reply. The technician reviews the draft and can edit, send, or discard it. The AI never sends replies automatically.
Regentra charges a subscription fee based on your plan, plus per-seat billing for PSA users and per-tenant billing for compliance clients. Platform billing is handled through Stripe. This is separate from the PSA invoicing feature, which lets you bill your own clients for services through your own Stripe account.
  • Documentation — You’re here. Browse the guides for detailed instructions.
  • Discord — Join the Regentra community for real-time help and discussion.
  • Email — Contact support@regentra.io for direct support.