1. Agreement to Terms
By accessing or using the Regentra platform at app.regentra.io (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you are agreeing to these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you do not agree to these Terms, you may not access or use the Platform. These Terms, together with our Privacy Policy, any applicable Order Form, and any Data Processing Agreement (“DPA”), constitute the entire agreement between you (“Customer,” “you,” or “your”) and Regentra (“Regentra,” “we,” “us,” or “our”) regarding your use of the Platform.2. Description of Services
Regentra provides a cloud-based compliance management and professional services automation (PSA) platform designed for managed service providers (MSPs) and their clients. The Platform may include compliance framework management, policy administration, risk assessment tools, ticketing and service desk capabilities, time tracking, invoicing, knowledge base, customer portal, asset management, and related features (collectively, the “Services”). We may update, modify, or discontinue features of the Services from time to time. We will provide reasonable notice of material changes that significantly reduce the functionality of Services you have purchased.3. Account Registration and Security
You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us promptly at support@regentra.io if you become aware of any unauthorized use of your account or any other breach of security. You may designate authorized users within your organization. You are responsible for ensuring that your users comply with these Terms and for any actions taken through their accounts. You are responsible for managing user access, including promptly revoking access for users who are no longer authorized.4. Subscriptions, Billing, and Payments
4.1 Subscription Plans
Access to the Platform requires a paid subscription or an active trial period. Subscription details, including pricing, features, and billing frequency, are set forth in the applicable Order Form or as displayed at the time of purchase.4.2 Free Trial
We may offer a free trial period. During the trial, you have access to the Platform’s features as described at the time of enrollment. At the end of the trial period, your access will be restricted unless you subscribe to a paid plan. We reserve the right to modify or discontinue trial offerings at any time. TRIAL AND FREE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. OUR AGGREGATE LIABILITY FOR TRIAL AND FREE SERVICES WILL NOT EXCEED ONE HUNDRED US DOLLARS (US$100).4.3 Billing and Payment
Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). All fees are quoted in US dollars unless otherwise stated. Fees are non-refundable except as expressly provided in these Terms or required by applicable law. Failure to pay fees when due may result in suspension or termination of access to the Platform.4.4 Auto-Renewal
Subscriptions automatically renew at the end of each billing cycle at the then-current rates unless you cancel before the renewal date. You may cancel auto-renewal at any time through the Platform’s billing settings or by contacting us.4.5 Taxes
Fees are exclusive of applicable taxes, levies, and duties. You are responsible for paying any such taxes, excluding taxes based on Regentra’s net income.4.6 Changes to Pricing
We may change our pricing with at least thirty (30) days’ prior written notice. Price changes will take effect at the start of your next billing cycle following the notice period.5. Acceptable Use
You agree not to use the Platform to:- Violate any applicable law, regulation, or third-party rights
- Transmit any malware, viruses, or harmful code
- Attempt to gain unauthorized access to the Platform, other accounts, or related systems
- Interfere with or disrupt the integrity or performance of the Platform
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform
- Use the Platform to build a competing product or service
- Sublicense, resell, or make the Platform available to third parties other than your authorized users and end users accessing the customer portal
- Use automated scripts, bots, or scrapers to access the Platform except through our published APIs
- Store or transmit content that is unlawful, defamatory, or infringing
- Use the Platform in any manner that could damage, overburden, or impair the Platform or interfere with any other party’s use
6. Suspension
We may suspend your access to the Platform, in whole or in part, immediately and without prior notice if: (a) we reasonably believe you have violated Section 5 (Acceptable Use); (b) your use poses a security risk to the Platform or any third party; (c) your account is past due; or (d) suspension is required to comply with applicable law or a governmental request. We will use commercially reasonable efforts to notify you promptly of any suspension and to restore access once the grounds for suspension have been resolved. Suspension does not constitute termination, and we will not delete Customer Data during a suspension period.7. Customer Data
7.1 Ownership
You retain all rights, title, and interest in and to any data, content, or information that you or your users submit, upload, or transmit through the Platform (“Customer Data”). Regentra does not claim ownership of Customer Data.7.2 License to Regentra
You grant Regentra a limited, non-exclusive, worldwide license to use, process, store, and display Customer Data solely to the extent necessary to provide, maintain, and improve the Services in accordance with these Terms and the applicable DPA.7.3 Responsibility
You are solely responsible for the accuracy, quality, legality, and integrity of Customer Data and the means by which you acquired it. You represent and warrant that you have all necessary rights, consents, and permissions to submit Customer Data to the Platform and to grant the rights described in these Terms.7.4 Data Processing
To the extent that Customer Data includes personal information, our processing is governed by the applicable DPA. To request a DPA, contact legal@regentra.io.7.5 Data Location
Customer Data is hosted in the United States. We will not materially change the geographic region in which Customer Data is stored without providing reasonable advance notice.8. Intellectual Property
8.1 Regentra IP
Regentra and its licensors retain all rights, title, and interest in and to the Platform, including all software, technology, documentation, trademarks, and other intellectual property. These Terms do not grant you any rights to Regentra’s intellectual property except for the limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform during your subscription term for your internal business purposes.8.2 Feedback
If you provide suggestions, ideas, or feedback regarding the Platform (“Feedback”), you grant Regentra an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into our products and services without obligation to you.9. Third-Party Services and Integrations
The Platform enables integrations with third-party services (such as Microsoft Entra ID, Level.io, and Stripe). Your use of third-party services is subject to those providers’ own terms and privacy policies. Regentra does not warrant, endorse, or assume responsibility for any third-party services, and will not be liable for any loss or damage arising from your use of or reliance on such services.10. Artificial Intelligence Features
The Platform includes optional AI-powered features such as ticket draft generation, compliance analysis, and content classification. AI features are subject to the following terms:- AI-generated outputs are provided as suggestions and are not guaranteed to be accurate, complete, or suitable for any particular purpose
- You are responsible for reviewing and validating all AI-generated content before relying upon it or sharing it with third parties
- Customer Data processed by AI features is not used to train third-party AI models
- AI features may be disabled at the organization level by an administrator
- AI features are provided “as is” and are subject to the disclaimers in Section 12