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Each client gets a dedicated support portal — a white-label interface where their end users can submit tickets, chat with your team, browse KB articles, and view their assets. The portal runs on your custom domain and carries your branding.

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Portal features

Submit tickets

End users create support requests with subject, description, priority, and file attachments.

View ticket status

Customers see real-time status updates on their open and resolved tickets.

Live chat

Real-time messaging with your technicians. Chat sessions convert to tickets when closed.

Knowledge base

Public KB articles are searchable and browsable from the portal.

Asset view

Customers see devices associated with their account, synced from Entra ID and Level.io.

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Custom branding

Customize the portal appearance in Settings → Portal:
  • Logo — Displayed in the portal header and login page
  • Colors — Primary and accent colors applied to buttons, links, and headers
  • Custom CSS — Override any portal style with your own CSS for full control
Branding is configured per client, so you can white-label the portal differently for each customer.

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Custom domain setup

Host the portal on your client’s domain (e.g., support.clientname.com):
1

Add the domain

Go to Settings → Portal → Custom Domain and enter the desired subdomain.
2

Configure DNS

Add a CNAME record pointing your subdomain to the Regentra portal endpoint provided in the setup wizard.
3

Verify and activate

Regentra verifies DNS propagation and provisions an SSL certificate automatically.
DNS propagation can take up to 48 hours. The portal will not be accessible on the custom domain until verification completes.

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Portal authentication

End users register with their email and set a password. A verification email is sent on first signup.

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Contact management

Portal contacts are the end users who can access the portal. Contacts can be:
  • Manually created in the portal settings
  • Synced from Microsoft Entra ID — Users from the client’s Entra tenant are automatically imported as portal contacts
Synced contacts update automatically every 6 hours. Changes to user attributes in Entra (name, email, department) are reflected in the portal on the next sync.