# Regentra

- [Welcome to Regentra](https://docs.regentra.io/introduction.md): Multi-framework compliance management and PSA platform built for Managed Service Providers.
- [Quickstart — Your First 10 Minutes](https://docs.regentra.io/quickstart.md): Go from zero to managing compliance and service tickets in under 10 minutes.
- [Core Concepts](https://docs.regentra.io/concepts.md): Key concepts and terminology you need to understand to get the most out of Regentra.
- [Compliance Module Overview](https://docs.regentra.io/compliance/overview.md): Manage multi-framework compliance programs with centralized controls, policies, evidence collection, and audit-ready reports.
- [Managing Compliance Frameworks](https://docs.regentra.io/compliance/frameworks.md): Adopt compliance frameworks, understand control seeding, and manage multi-framework programs with the Common Control Framework.
- [Working with Controls](https://docs.regentra.io/compliance/controls.md): Understand controls, track implementation status, attach evidence, and use gap analysis to prioritize remediation.
- [Control Tests](https://docs.regentra.io/compliance/control-tests.md): Define, run, and track compliance tests mapped to your controls — manual, automated, or integration-fed.
- [Policies & Procedures](https://docs.regentra.io/compliance/policies.md): Create compliance policies from templates, manage the approval lifecycle, and run signature campaigns for employee acknowledgment.
- [Acknowledgment Campaigns](https://docs.regentra.io/compliance/acknowledgment-campaigns.md): Send policies for digital sign-off and collect timestamped acknowledgments — audit-defensible proof your workforce read and accepted the policy.
- [Risk Assessment](https://docs.regentra.io/compliance/risk-assessment.md): Conduct risk assessments, maintain a risk register, and track treatment plans aligned with your compliance frameworks.
- [Gap Analysis](https://docs.regentra.io/compliance/gap-analysis.md): Identify unimplemented controls across your adopted frameworks and turn gaps into prioritized remediation tickets.
- [Evidence Collection](https://docs.regentra.io/compliance/evidence-collection.md): Collect compliance evidence automatically through integrations or manually, and attach it to controls for audit readiness.
- [Access Reviews](https://docs.regentra.io/compliance/access-reviews.md): Live identity signals from Microsoft Entra ID plus periodic employee attestation reviews — both feed your access-control evidence.
- [Audit Lifecycle](https://docs.regentra.io/compliance/audit-lifecycle.md): Plan audit periods, track findings, manage compliance issues to closure, and prepare for sign-off.
- [Audit Requests (IRLs)](https://docs.regentra.io/compliance/audit-requests.md): Track auditor-issued information requests through a NOT_READY → INTERNAL_REVIEW → AUDIT_READY → APPROVED / FLAGGED workflow with linked evidence, comments, and per-control scope.
- [Incident Management](https://docs.regentra.io/compliance/incidents.md): Report, investigate, and notify on security incidents and breaches — with a four-factor breach determination, per-framework notification obligations, and a regulator-ready report.
- [Compliance Reports](https://docs.regentra.io/compliance/reports.md): Generate compliance summaries, gap analysis reports, and executive briefings with on-screen preview and PDF export.
- [PSA Module Overview](https://docs.regentra.io/psa/overview.md): Professional Services Automation for MSPs — ticketing, SLA management, time tracking, invoicing, knowledge base, and AI-powered support.
- [Managing Tickets](https://docs.regentra.io/psa/tickets.md): Create, triage, and resolve tickets across multiple channels with board and list views, SLA tracking, and AI-assisted replies.
- [SLA Policies](https://docs.regentra.io/psa/sla-policies.md): Define response and resolution time targets by priority level, with business hours, breach detection, and escalation rules.
- [Time Tracking & Billing](https://docs.regentra.io/psa/time-tracking.md): Track time with a live timer or the Log Time modal, submit and approve weekly timesheets, and turn approved time into invoices.
- [Companies & Contacts](https://docs.regentra.io/psa/companies-contacts.md): Organize MSP customers and the people inside them; import from Microsoft 365; track tickets and assets per company.
- [Projects & Service Agreements](https://docs.regentra.io/psa/projects-agreements.md): Group work into projects with budgets and timelines; define agreements with line items, SOW attachments, and hourly rates.
- [Invoices & Quotes](https://docs.regentra.io/psa/invoices-quotes.md): Draft quotes, generate invoices, collect payment through your active processor, and sync to QuickBooks — with white-label branding throughout.
- [Service Catalog](https://docs.regentra.io/psa/service-catalog.md): Define reusable products and services for invoices; sync pricing with Stripe in both directions.
- [Asset Inventory](https://docs.regentra.io/psa/assets.md): Track hardware, software, and devices; sync from Level.io, NinjaOne, and Entra ID; manage warranties and link assets to tickets.
- [Password Vault](https://docs.regentra.io/psa/password-management.md): Encrypted storage for customer credentials with breach monitoring, controlled sharing, and full audit trail.
- [Automations & AI Reviews](https://docs.regentra.io/psa/automations-and-ai.md): Automate ticket triage and assignment; review AI-suggested replies before they reach the customer.
- [Knowledge Base](https://docs.regentra.io/psa/knowledge-base.md): Create and organize support articles for your team and customers. KB content powers AI-assisted ticket replies.
- [Networks & VLANs](https://docs.regentra.io/psa/networks.md): Track client subnets, VLANs, VLAN zones, and IP address assignments, with vault-linked credentials and CSV or Hudu import.
- [Customer Support Portal](https://docs.regentra.io/psa/portal.md): Branded, client-facing portal for ticket submission, live chat, knowledge base access, and asset visibility.
- [PSA Reports](https://docs.regentra.io/psa/reports.md): Generate technician scorecards, client service reports, and service desk overviews with on-screen preview and PDF export.
- [Privacy Notices](https://docs.regentra.io/privacy/notices.md): Publish and manage the privacy notices that inform individuals how you collect, use, and protect their data.
- [Data Subject Rights Requests](https://docs.regentra.io/privacy/data-subject-requests.md): Track and respond to access, deletion, correction, and portability requests using Regentra's canonical DSR procedure template and the HIPAA Privacy Rule controls dashboard.
- [Privacy Impact Assessments](https://docs.regentra.io/privacy/impact-assessments.md): Run PIAs using Regentra's canonical PIA procedure template, the Risk Register for documented residual risk, and the Privacy controls dashboard for ongoing operations.
- [Risk Register](https://docs.regentra.io/risk-trust/risk-register.md): Maintain a register of identified risks with inherent and residual scores; gated acceptance and closure; tolerance, review cadence, and reporting.
- [Trust Center](https://docs.regentra.io/risk-trust/trust-center.md): Public-facing Trust Center to demonstrate your compliance posture and security practices to prospects and customers.
- [MSP Management](https://docs.regentra.io/msp/overview.md): Multi-tenant client management for MSPs — manage compliance, service delivery, and billing across all your clients from one platform.
- [Managing Clients](https://docs.regentra.io/msp/clients.md): Add new clients, switch between client contexts, and configure per-client compliance and portal settings.
- [Billing & Subscriptions](https://docs.regentra.io/msp/billing.md): Manage your Regentra subscription, trial period, per-seat billing, compliance tenants, and payment through Stripe.
- [Integrations Overview](https://docs.regentra.io/integrations/overview.md): Connect Regentra with Microsoft Entra ID, Level.io RMM, Stripe, and cloud providers. All credentials are encrypted with AES-256-GCM.
- [Microsoft Entra ID Integration](https://docs.regentra.io/integrations/microsoft-entra.md): Connect Entra ID for SSO authentication, user and device sync, and compliance evidence collection.
- [Microsoft 365 Single Sign-On](https://docs.regentra.io/integrations/microsoft365-sso.md): Let your team sign in to Regentra with their Microsoft work account, with no separate password to manage.
- [Teams Chat Bridge Integration](https://docs.regentra.io/integrations/teams-chat-bridge.md): Connect a real Teams account so client messages flow into Regentra as tickets, and tech replies flow back through the same Teams chat.
- [Regentra Bot — Microsoft Teams](https://docs.regentra.io/integrations/regentra-bot.md): Deploy the Regentra support bot so your clients can create and manage tickets directly from Microsoft Teams. Covers tenant routing, install procedure, App Centric Management vs legacy tenants, and sideload fallback.
- [Level.io RMM Integration](https://docs.regentra.io/integrations/level-rmm.md): Sync devices and assets from Level.io RMM agent data into Regentra with real-time webhook updates.
- [NinjaOne RMM Integration](https://docs.regentra.io/integrations/ninjaone.md): Pull device inventory, antivirus posture, patch SLA, disk encryption attestation, and backup activity from NinjaOne into Regentra. Devices land in PSA assets; compliance evidence lands in each compliance-enabled customer's compliance workspace.
- [Hudu Integration](https://docs.regentra.io/integrations/hudu.md): Import networks, VLANs, VLAN zones, and IP addresses from Hudu into Regentra's Networks & IPAM module.
- [Okta Integration](https://docs.regentra.io/integrations/okta.md): Pull users, MFA enrollment, and group/app assignments from Okta to evidence access-control and authentication compliance controls.
- [Cisco Duo Integration](https://docs.regentra.io/integrations/duo.md): Pull MFA enrollment, global authentication policy, admin inventory, lockout settings, and authentication logs from Cisco Duo as compliance evidence.
- [Google Workspace Integration](https://docs.regentra.io/integrations/google-workspace.md): Connect Google Workspace via service account delegation to pull users and org units for access-review evidence.
- [Proofpoint Security Awareness Integration](https://docs.regentra.io/integrations/proofpoint-sat.md): Pull training-completion and phishing-simulation results from Proofpoint into Regentra for compliance evidence.
- [Huntress Managed SAT Integration](https://docs.regentra.io/integrations/huntress-sat.md): Pull workforce-coverage and phishing-simulation results from Huntress Managed SAT (formerly Curricula) into Regentra as compliance evidence.
- [GitHub Integration](https://docs.regentra.io/integrations/github.md): Connect a GitHub personal access token so Regentra can verify access to your organization.
- [Jira Integration](https://docs.regentra.io/integrations/jira.md): Connect a Jira Cloud API token so Regentra can verify access to your site.
- [Stripe Integration](https://docs.regentra.io/integrations/stripe.md): Connect Stripe for PSA client invoicing and payment collection. Separate from Regentra platform billing.
- [QuickBooks Integration](https://docs.regentra.io/integrations/quickbooks.md): Connect your MSP's QuickBooks Online realm for invoice push, payment ledger, and credit memos. Pairs cleanly with Stripe.
- [Payment Processors](https://docs.regentra.io/integrations/payment-processors.md): How Regentra keeps one active payment processor and one active accounting sync at a time, and what happens when you switch.
- [Organization Settings](https://docs.regentra.io/settings/organization.md): Configure your Organization Profile — branding, address, tax info, and document defaults — plus timezone, custom domain, email delivery, and session settings.
- [Team Management](https://docs.regentra.io/settings/team-management.md): Invite team members, assign roles, manage seat limits, and control access across your organization.
- [Notification Rules](https://docs.regentra.io/settings/notification-rules.md): Configure email notifications for ticket events with per-rule filters, ticket-spike detection, and recipient controls.
- [Tickets Settings](https://docs.regentra.io/settings/tickets.md): Configure ticket numbering and the time-tracking-to-invoice billing behavior for your service desk.
- [Webhooks](https://docs.regentra.io/settings/webhooks.md): Send real-time events from Regentra to your own systems — ticket activity, SLA alerts, invoices, quotes, and more — with HMAC-signed deliveries.
- [API Keys](https://docs.regentra.io/settings/api-keys.md): Scoped API keys for external automations like n8n or Zapier to write ticket notes and time entries back into Regentra.
- [Data Export & Import](https://docs.regentra.io/settings/import-export.md): Export any PSA or compliance dataset to CSV, Excel, or PDF, with a background-job path for large exports.
- [Multi-Factor Authentication](https://docs.regentra.io/settings/mfa.md): Passkeys and TOTP-based multi-factor authentication, admin enforcement, trusted devices, and account lockout.
- [Single Sign-On (SSO)](https://docs.regentra.io/settings/sso.md): Configure Azure AD / Entra ID SSO for staff and portal authentication using OAuth2 authorization code flow.
- [Troubleshooting](https://docs.regentra.io/troubleshooting.md): Diagnose and resolve common issues with compliance, tickets, SLAs, integrations, portal access, and MFA.
- [Frequently Asked Questions](https://docs.regentra.io/faq.md): Answers to common questions about Regentra's compliance frameworks, PSA module, multi-tenant architecture, security, and billing.
- [Changelog](https://docs.regentra.io/changelog.md): Product updates, new features, improvements and fixes in Regentra, newest first.
- [September 2026 Release Notes](https://docs.regentra.io/releases/september-2026.md): Everything that shipped in Regentra during September 2026: ticketing, time and billing, calendar, compliance, integrations, branding, security, and fixes.
- [Privacy Policy](https://docs.regentra.io/privacy-policy.md): This Privacy Policy explains how Regentra collects, uses, shares, and protects personal information.
- [Terms of Service](https://docs.regentra.io/terms-of-service.md): The terms governing your use of the Regentra platform and services.


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