Trial period
Every new Regentra account starts with a 14-day free trial that includes full access to all features — compliance, PSA, integrations, and the customer portal. No credit card is required to start the trial.When the trial expires, you’re not locked out. If you haven’t chosen a paid plan, PSA automatically transitions to a capped Free Tier — see below — instead of blocking access. Choosing a plan at any point upgrades you out of the Free Tier.
Extending your trial
Each module (MSP / PSA and Compliance) comes with a one-time 7-day extension that an admin can use if you need more time to evaluate.- When it’s offered: the trial banner at the top of every page counts down the days left. Extend by 7 days appears there once a module’s trial has 2 days or fewer left. It also appears on Settings → Plans & Subscription.
- After the trial has ended: you can still extend for up to 30 days after the end date. Signing in after your trial has expired takes you to a page that offers the extension and a link to Billing.
- One module at a time: the button extends only the module whose trial is ending. If you started your Compliance trial later than your PSA trial, Compliance keeps its own extension for when its trial ends. When only one module can be extended, the button names it, for example Extend MSP / PSA trial by 7 days.
- From a reminder email: if a trial reminder email includes an extension link, that link extends every module that hasn’t used its extension yet.
- Who can extend: organization admins. Other users see the countdown but not the button.
Buying during your trial
If you choose a plan before your trial ends, the remaining trial days are free: billing starts when the trial ends. The banner shows how many free days are left and the date you’ll first be billed, for example MSP / PSA: Subscribed · 7 days left in your free trial · You won’t be billed until Oct 8, 2026. Settings → Plans & Subscription shows the same date on your plan. If you trialled both modules and buy only one, the other keeps its own trial countdown and can still be extended when it has 2 days or fewer left.If you buy with less than 48 hours of trial left, checkout asks you to confirm that the paid subscription starts right away, because the remaining trial is too short to carry over.
Free Tier
If your PSA trial ends without a paid plan selected, Regentra transitions your organization to Free Tier automatically rather than cutting off access. Free Tier caps you to what you were actively using at the moment your trial ended — at minimum, 1 active technician and 1 active client, or your real active counts at trial end if they were higher. You keep everything you already have; you just can’t add more without upgrading.Free Tier is grandfathered at your actual usage, not reset to 1-and-1 for every organization. An organization trialing with 3 technicians and 2 clients active at cutoff keeps all 5 on Free Tier — the cap only bites when you try to add a 4th technician or a 3rd client.
- Full PSA access — tickets, time tracking, and invoicing
- Your capped number of active technicians and clients
- Unlimited quotes — prospects stay as prospects (not counted against your client cap) until you actually onboard them
Switching to Free Tier voluntarily
You don’t have to wait for your trial to end. From Settings → Plans & Subscription:- Start Free — available if you haven’t yet subscribed to a paid plan (including mid-trial). Switches you to Free Tier immediately.
- Downgrade to Free — available if you have an active paid subscription. Schedules the switch for the end of your current billing period, so you keep paid-plan access through what you’ve already paid for.
Subscription plans
Regentra offers tiered subscription plans based on your MSP’s size and needs. Visit regentra.io/pricing for current plan details and pricing. All plans include:- Compliance framework management
- PSA ticketing and service desk
- Customer portal
- Integrations (Entra ID, Level.io, Stripe)
- AI-powered ticket drafts
- Number of included PSA seats
- Number of compliance tenants
- Support tier and response times
Per-seat billing (PSA)
Your subscription includes a bundled seat allotment — for example, 5 seats on the Starter plan. You pay for that allotment each month at the plan’s per-seat price, regardless of utilization. Adding more team members beyond the allotment requires upgrading the plan; the upgrade adjusts both the seat limit and the monthly bill at the same time. Compliance-only users do not consume PSA seats — only team members who can create tickets, log time, or manage the service desk count against the allotment.Reading the billing page
The Settings → Plans & Subscription page shows two distinct numbers when usage exceeds your bundled allotment:Compliance tenant billing
Each managed client that uses compliance features occupies one compliance tenant. Your plan includes a base number of tenants. Additional tenants can be purchased as add-ons.Your own MSP organization counts as one of your compliance tenants too, if you activate compliance for it — see Your own organization as a tenant. It’s not a client, but it’s billed and tracked the same way one is.
Stripe integration
Regentra uses Stripe for all platform billing:- Subscription charges are processed automatically each billing cycle
- Payment methods (credit card, ACH) are managed through the Stripe customer portal
- Invoices and receipts are available in Settings → Plans & Subscription
This is separate from the per-org Stripe integration used for PSA client invoicing. Platform billing covers your Regentra subscription. The PSA Stripe integration handles invoicing your clients.
Managing your subscription
Go to Settings → Plans & Subscription to:- View your current plan and usage
- Add or remove PSA seats
- Purchase additional compliance tenants
- Update payment method
- View invoice history
- Cancel or change your plan