> ## Documentation Index
> Fetch the complete documentation index at: https://docs.regentra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# PSA Reports

> Generate technician scorecards, client service reports, and service desk overviews with on-screen preview and PDF export.

Regentra provides three report types for measuring service desk performance. Each report can be previewed on screen before downloading as a PDF.

## Report types

<Tabs>
  <Tab title="Technician Scorecard">
    Performance metrics for individual technicians over a selected period:

    * Tickets resolved
    * Average response time
    * Average resolution time
    * SLA compliance rate
    * Billable hours logged
    * CSAT score (per technician)
  </Tab>

  <Tab title="Client Service Report">
    Service delivery summary for a specific client:

    * Total tickets opened and resolved
    * SLA compliance percentage
    * Average response and resolution times
    * Top ticket categories
    * Billable hours and invoice totals
    * CSAT score (per client)
  </Tab>

  <Tab title="Service Desk Overview">
    Aggregate view of the entire service desk:

    * Total ticket volume and trend
    * Open vs resolved vs breached breakdown
    * SLA compliance across all clients
    * Technician utilization rates
    * Average time to first response
    * Average time to resolution
    * Channel breakdown (email, portal, chat, SMS)
  </Tab>
</Tabs>

## Date ranges

Select from preset ranges or define a custom period:

* **Last 7 days**
* **Last 30 days**
* **Last quarter**
* **Custom range** — Pick specific start and end dates

All reports respect your organization's configured timezone.

## Generating a report

<Steps>
  <Step title="Select report type">
    Navigate to **Reports** in the sidebar and switch to the **PSA** tab to see PSA-specific reports.
  </Step>

  <Step title="Set parameters">
    Choose the date range and, if applicable, the technician or client to report on.
  </Step>

  <Step title="Preview">
    The report renders on screen. Review the data before exporting.
  </Step>

  <Step title="Download PDF">
    Click **Download PDF** to save the report. The PDF matches the on-screen preview exactly.
  </Step>
</Steps>

<Tip>
  Client Service Reports are useful for quarterly business reviews. Generate them ahead of client meetings to present objective service delivery data.
</Tip>

## Scheduled reports

<Note>
  Scheduled report delivery via email is coming soon. You will be able to configure recurring reports that are automatically generated and sent to designated recipients on a weekly or monthly cadence.
</Note>